About our Code of Conduct

We want to encourage and support a positive, helpful and enjoyable conversation about our shared passion, genealogy, across all our channels.

These guidelines cover, but are not limited to, TreePress’s websites, plugins, blog and presence on Facebook, YouTube and Twitter globally.

The guidelines are to help our customers, followers and employees understand the purpose of these channels, what constitutes acceptable behaviour and how they can help us handle any problems that may arise.

Read more in our Terms & Conditions.

Your Responsibilities

You are responsible for the posts and comments you make to our community. We encourage you to take part, to engage with people, to share your discoveries and to help your fellow community members.

We expect all community members to be civil and respectful to others at all times. Posts and comments that add value are encouraged.

We want people to feel welcome to our community. We encourage all community members to be generous with their knowledge and constructive with their feedback. Likewise, if you receive help from a community member, please do thank them for their time – there are people with a lot of expertise among our customers and staff, and many give their time and help for free.

Please do not share anyone else’s confidential or private information. This includes their personal details such as address, phone number or email address. It can also include photographs of living people or financial information. You must have an individual’s permission to share their personal information. Again, you are responsible for the information you share to our community.

What is Not Allowed

We are a family history company, and therefore the focus of our channels is family history and genealogy. Off-topic posts will be deleted.

Advertisements, plugs for your business, social solicitations and other acts of self-promotion are considered spam and will be removed.

Coarse language, personal insults, gossip, comments or discussions that in our view are written intentionally to provoke, or posts that in our view cause or are likely to cause offence, will all be removed.

Repeat transgressors may be temporarily or permanently banned from TreePress ’s channels.

What is Unacceptable

Comments that degrade any race, ethnicity, religion, gender, sexual orientation, political orientation, age, or abilities are not acceptable. Such comments will be deleted.

Harassment of any community members or any TreePress staff members will be treated extremely seriously.

TreePress reserves the right to define what counts as degrading comments or harassing behaviour.

Transgressors may be temporarily or permanently banned from TreePress’s channels, and may have their subscriptions cancelled and their access to TreePress’s records removed.


We understand the thrill of making a breakthrough and love to hear about your successes. Do attribute your information and give credit where it’s due.

Please do not use the Records to create your own work such as databases, articles, blogs or books, or copy or reproduce the Records, or publish them without our prior written permission.

Please do not post content that is protected by copyright or trademark without express permission from the owner. This includes pictures and historical documents posted by other members. Read more on Intellectual Property protection in our Terms & Conditions.


If you see a post or comment that is in breach of these guidelines, we encourage you to contact us at support@treepress.net.

TreePress encourages all community members to engage positively with our community. TreePress will decide what counts as breaches of community spirit and guidelines and will determine how to handle such cases.